Algemene voorwaarden

Terms and conditions

1. The contract

1.1 These Terms will apply to any Order we accept from you via our website, mobile app, SMS or any other platform. Please note that unless you accept these Terms, you should not be placing an Order.
1.2 These Terms may change from time to time, and it is the current version which will apply to each Order when you place it. We will notify you of changes to the Terms by email.
1.3 Please read these Terms carefully and make sure that you understand them before placing an Order. The Terms restrict Our liability to you in certain circumstances. Please see paragraph 11. Please note, any Orders with a value of less than €25.00 will be charged €25.00 as a minimum.
1.4 If you need to contact Us at any time about an Order you may do so as set out in paragraph 13.

2. Definitions

2.1 When the following words with capital letters are used in these Terms, this is what they will mean

2.1.1 Ultra Laundry.nl website
2.1.2 Event Outside Our Control: any occurrence or circumstances over which we have no control as described in paragraph 2 and including (without limitation) the unavailability of any Service Provider, key personnel or key materials without which We are unable to provide the Services;
2.1.3 Item: any garment or article collected from you in connection with an Order;
2.1.4 Order: your order for the Services as set out in the order form submitted via the App;
2.1.5 Services: personal dry cleaning or laundry services collected from and delivered to your nominated address;
2.1.6 Service Providers: any third party with which we contract in order to assist us in providing the Services;
2.1.7 Terms: these terms and conditions as amended from time to time; and
2.1.8 We/Our/Us: Sierplein 48, 1065 LN Amsterdam, Netherlands

2.2 When we use the words “writing” or “written” in these Terms, this will include email and notifications via the App.

3. Placing an Order

3.1 Please ensure that you check the details of your Order before submitting it, as We will not be liable to you for any errors you make. If you think that you may have made a mistake, please contact Us as set out in paragraph 13. We will confirm any changes to your Order by email. Changes are also dealt with under paragraph 4.
3.2 Submission of an Order does not create a contract between us. The contract arises when We email you confirming acceptance of your Order.
3.3 We will assign an order number to each Order and inform you of it when We accept the Order. Please quote the order number in all subsequent contact with Us.
3.4 If for any reason We are unable to fulfil your Order, We will let you know by email or text message.

4. Changes to your Order

4.1 You may make a change to an Order at any time before the collection time set out in Our email acceptance of your Order by contacting our Customer Service at contact@ultralaundry.nl
4.2 With your consent and at our discretion, We may make a change to your Order as an alternative to cancelling it in the circumstances set out in paragraph 1 or in the exercise of our discretion under paragraph 8.3.

5. Cancelling or Rescheduling your Order

5.1 You have the following limited rights to cancel an Order.
5.2 You may cancel your Order in the following circumstances:

5.2.1 at any time before the collection day set out in Our email acceptance of your Order by contacting our Customer Service at contact@ultralaundry.nl
5.2.2 after We have collected your Item(s) if We are affected by an Event Outside Our Control by contacting our Customer Service at contact@ultralaundry.nl

5.3 You acknowledge that (subject to paragraph 2.3) once an Item has been collected from you we have begun to provide the Services to you and that any rights of cancellation you may have under the Consumer Contracts Regulations or any equivalent law or regulations will be lost.
5.4 In the case that you require for your collection or return window to be rescheduled whilst your originally agreed-upon window is within the next two hours or outside our office working hours 9am-6pm weekdays, Ultra Laundry reserves the right to apply additional fees for the rescheduling. The reschedule is subject to availability.

6. Our rights to cancel your Order

6.1 We may cancel your Order and the contract between you and Us in the following circumstances:

6.1.1 as a result of an Event Outside Our Control; or
6.1.2 if you fail to make Items available for collection; or
6.1.3 if we consider that any Item does not correspond with the Order, is damaged, has no information about its content or cleaning instructions, or does not fall within those Items which we accept.

6.2 If we cancel your Order, we will contact you by phone or email and

6.2.1 where We have already started work on your Order, We will not charge you anything, and you will not have to make any payment to Us;
6.2.2 We will arrange to redeliver the Item(s) to you at the original redelivery time or as soon as reasonably possible.

7. Price and payment

7.1 The price of the Services will be set out in Our price list as set out in the App or at www.ultralaundry.nl/prices and will be the price in force at the time you place your Order. Our prices may change at any time, but price changes will not affect Orders that We have accepted in accordance with paragraph 3.2 or 4.3
7.2 We reserve the right to charge a Service Fee, which may be subject to change, for the provision of our Services. You will be notified of any applicable Service Fee and taxes prior to purchase on the checkout page on our Application.
7.3 Our prices may include VAT, depending on the legislation where the order is served. However, if the rate of tax changes between the date we accept your Order and the date of payment, We will have to adjust the rate of VAT that you pay.
7.4 Upon placing an Order we capture the payment but do not directly charge your card, although some banks will show it as a recent transaction. We process payments when we have received your Order at the facility and after cleaning. If your final total is greater than your captured total (i.e. we need to update your Order accordingly) it may show on your recent transactions, but the captured amount will be released when we have taken the full payment. We will take payment from the debit or credit card, details of which were supplied with your Order. If for any reason we are unable to take payment, you will become liable to Us for the sum due plus interest at the rate 3% a year above the base lending rate of Barclays Bank PLC from time to time. Interest will accrue on a daily basis from due date until the date of actual payment of the overdue amount, whether before or after judgement. You must pay Us interest together with any overdue amount.

8. Our liability to you

8.1 In the unlikely event of loss or damage to an item,Ultra Laundry will pay compensation in line with the Fair Compensation Guidelines as provided by the Textile Services Association. The TSA guidelines indicate that fair and reasonable compensation be paid on the basis of an allowance for wear and tear and the age of the Item. It is considered reasonable for Us to ask for receipts, bank or credit card statements confirming the purchase price prior to agreeing any compensation. If found liable, We will follow the TSA guidelines. The compensation given will not include extra costs to purchase the Item, including but not limited to shipping costs, tailoring/altering costs, etc.

8.1.1 Our total liability to you in respect of each Item is limited to ten times the price we charge for the Services, but not more than €50.00 per item, given a proof of purchase is provided, showing the date of purchase and the value of the item.
8.1.2 You must inspect the Items following delivery, and if you believe that Items are lost or damaged, you must inform Us about such loss or damage within 48 hours of receiving the Items. We reserve the right to inspect and take pictures of any alleged damage to any Items.
8.1.3 We will not be responsible for any damage to items which.

(a) do not have the original dry-cleaning ticket attached;
(b) were not submitted for inspection; or
(c) have been recleaned by you or a third party.

8.1.4You acknowledge that We are not aware of the value of the Items, and We strongly recommend that you arrange insurance to cover the Items.

8.2 Subject to the following sub-paragraphs, we will compensate (in accordance with 11.1) for loss or damage which is due to Our Negligence.

8.2.1 We will not be responsible for any single item valued at more than €250.00 unless we have received (and acknowledged) notification via email to contact@ultralaundry.nl prior to the collection.
8.2.2 We will not be responsible to you for any loss or damage that is foreseeable. Loss or damage is foreseeable if it is an obvious consequence of Our breach or if it was contemplated by you and US at the time we entered into a contract for the Services.

8.3 If you use the Services for any commercial, business or resale purpose, We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
8.4 We will not be responsible for any loss or damage, including, without limitation, any colour loss, shrinkage or other damage, resulting from the following:

8.4.1 failure to notify us of any special requirements or instructions for cleaning the Item;
8.4.2 the fact that the Item has no label indicating cleaning instructions;
8.4.3 any existing damage to the Item at the time of collection;
8.4.4 any extraneous or hazardous thing left in or on the Item, e.g., pins, jewellery, coins, pens, buttons or embellishments, belts etc.;
8.4.5 any extraneous packaging provided with the Item, including but not limited to: clothes hangers, suit bags or personal laundry bags;
8.4.6 our acceptance of Items which we agree to provide the Services for under paragraph 8.3;
8.4.7 our agreement under paragraph 7.3;
8.4.8 our disposal of Items under paragraph 7.4;
8.4.9 any normal wear and tear;
8.4.10 incorrect labelling on the manufacturer’s behalf, or incorrect instructions from you;
8.4.11 any colour loss, bleeding or shrinkage of garments, in particular for Items included in the Wash & Tumble Dry Service.

8.5 We do not exclude or limit in any way Our liability for:

8.5.1 death or personal injury caused by negligence;
8.5.2 fraud or fraudulent misrepresentation;
8.5.3 breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession);
8.5.4 breach of the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples); and
8.5.5 defective products under the Consumer Protection Act 1987.

8.6 We will not be liable for any consequential loss.
8.7 We will not be liable for any damage to buttons, zips, and other similar parts (fastenings/embellishments/etc.).
8.8 Some of our facilities use a permanent heat-sealed sticker ticketing system, or a temporary pin. By placing an order with Us, you agree that your Item(s) may be tagged in this manner. We will always try to position these as inconspicuous as possible. We strongly advise you not to remove these stickers, as We cannot accept liability for any damage caused by removal by you or a third party. Please contact Our Customer Service Team on whatsapp for support.
8.9 In the event we issue compensation for damage caused to an item(s) in our care, Ultra Laundry reserves the right to retain permanent ownership of damaged item(s)

9. Events Outside Our Control

9.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that are caused by an Event Outside Our Control.
9.2 An Event Outside Our Control means any act or event beyond Our reasonable control, or the reasonable control of our Service Providers including (without limitation) strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or closure or failure of public infrastructure or public or private telecommunications networks.
9.3 If an Event Outside Our Control takes place that affects the performance of Our obligations under these Terms:

9.3.1 We will contact you as soon as reasonably possible to notify you; and
9.3.2 Our obligations under these Terms will be suspended and the time for performance of Our obligations will be extended for the duration of the Event Outside Our Control; or
9.3.3 You may cancel your Order under paragraph 5.3, or We may cancel it under paragraph 6.1.1.
9.3.4 If your Order is cancelled, We will return your Item(s) to you at no cost to you.