Verzendbeleid

1. Collection and redelivery

• 1.1 Subject to paragraph 12, We will use reasonable endeavours to collect and re-deliver Items at the times specified in the Order, but we cannot guarantee to do so. We use our best endeavours to communicate any delay to you by phone or email and to deliver orders to our customers within their chosen timeslot, but exclude any liability for any and all consequential losses which a customer may suffer as a result of late delivery.

• 1.2 If you are not available to accept redelivery of Items, we will contact you by phone or email to arrange redelivery at your convenience.

• 1.3 If delivery is not possible due to the customer being unavailable at the designated time, a redelivery charge of €5.00 will be charged for each consequent attempt of delivery. Ultra Laundry will endeavour to find a suitable redelivery time.

• 1.4 If you have failed to accept or arrange redelivery of an Item for more than 30 days after the redelivery date specified in the Order we may dispose of the Item or donate it to an accredited charity of Ultra Laundry’s choice.

• 1.5 Subject to paragraph 7, all item collections and re-deliveries must be acknowledged.

• 1.6 You may arrange to have Items collected from, or re-delivered to, a third party, on condition that you do so at your own risk and the third party is prepared to acknowledge on your behalf.

• 1.7 You may, by written instructions to us, request Us to leave an Item in an agreed location without providing Us with an acknowledgement. If you do so, it is at Our discretion and entirely at your own risk, and we shall not be liable to you for any damage or loss of Items re-delivered on this basis.

• 1.8 You are responsible for ensuring that we and/or our contractors have such access (including free parking facilities) as may be reasonably required to carry out the Services.

2. Service standards

• 2.1 We will provide the Services with reasonable care and skill in accordance with good industry standards.

• 2.2 We will not be liable for any delay or non-performance of our Services where you have failed to provide accurate information in your Order, for example if an address is incomplete or inaccurate, or if you fail to accept redelivery of Items in accordance with an order

• 2.3 We will not be liable for any Items submitted to us that have an increased risk of damage, including, but not limited to, Items:

• 2.3.1 with special requirements or instructions for cleaning;

• 2.3.2 with no label indicating cleaning instructions;

• 2.3.3 which are damaged or stained; and

• 2.3.4 bearing an extraneous or hazardous thing, e.g., pins, jewellery, coins, pens, etc.

• and at our discretion and with your consent may agree to provide the Services at your risk in respect of those Items.

• 2.4 Wash and Tumble Dry Orders

• 2.4.1 Checking Items

• Please ensure to thoroughly check all the garments for hazardous items e.g. coins, pens, keys, etc. as we hold no responsibility for any items lost or damaged as a result of the cleaning process.

• 2.4.2 Washing and Drying Process

• The load is washed at a 30 degree cycle and tumble dried at a medium heat. As we process a high volume we might not always be able to cater to personal requirements (e.g. temperature, washing powders, etc.). Please note that the items are not ironed.

• 2.4.3 Colour Separation

• We will separate the clothes into lights and darks for you. Although we will take the utmost care in doing this, we will accept no responsibility if there is any bleeding or colour transfer during the cleaning process.

• 2.4.4 Size of Bag

• We will measure the laundry by weight. The minimum weight is 6kg . We will update this after we have weighed it at the facility. Any orders below 6 kg will be charged at the Wash, Tumble Dry & Fold price.

• 2.4.5 Damaged Items

• We will not be liable for damage to items, as we wash by the load and do not inspect the care labels of each garment. For garments that need to be specially treated i.e. leather, silk, cashmere, fur, velvet and other delicate garments, please ensure that these items can be machine washed and tumble dried.

• 2.4.6 Tagging

• Laundry items are tagged by the load and not individually tagged. Therefore, we cannot accept any liability for missing items.

3. If there is a problem with the services

• 3.1 If there is any problem with the Services:

• 3.1.1 please contact our Customer Service by email at contact@ultralaundry.nl as detailed and tell Us as soon as reasonably possible;

• You will not have to pay for Us to deal with your complaint.

• 3.2 Complaints should be notified to Us within 24 hours of redelivery of any Item if you believe that We are in breach of our obligations under these Terms.

• 3.3 As a consumer, you have statutory rights if our Services are not carried out with reasonable skill and care, or if the materials used are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.