Terugbetalingsbeleid

In the unlikely event where an item goes missing, please let us know immediately either by sending an email to contact@ultralaundry.nl or by writing to us on whatsapp. Letting your driver know will not be sufficient. Any missing item must be reported to our team within 48 hours of the delivery of the order. All claims are reviewed on a case-by-case basis. Items are considered lost 30 days after the initial claim has been made.

How will I be compensated if my item goes missing?

Any reimbursement for a lost item will be limited to ten times the charge of cleaning the item, up to a maximum of €35. Anything beyond that will be evaluated on a case-by-case basis. All decisions on lost items are at Ultra Laundry's discretion and are final. Some exceptions:
1) Ultra Laundry does not take responsibility for any items such as watches, jewellery, cufflinks, money, wallets, etc. and shall have no liability for such items.
2) Ultra Laundry does not accept liability for any personal laundry bags that are not Ultra Laundry branded bags.

For more information please read our Terms and Conditions.

What if my item is damaged?

Although we always try our best to prevent any damages to your items, every garment will wear out over time, and there is nothing Ultra Laundry can do to predict or prevent this. Any damage must be reported immediately either by sending an email to contact@ultralaundry.nl or by writing to us on whatsapp. Letting your driver know will not be sufficient. All damaged items must be inspected by Ultra Laundry through digital photos of each damaged item, within 48 hours of delivery of the order. All claims are reviewed on a case-by-case basis.

What is normal wear and tear?

Shrinkage from repeated laundering.
Colour fading.
Small holes or tears.
Discoloration caused by hygiene or beauty products (deodorant, perfume, cologne).
Button or belt damage.
Thinning of fabric.

How will I be compensated if my item is damaged?

Any reimbursement for a damaged item will be limited to ten times the charge of cleaning the item, up to a maximum of €35. Any attempts at redemption beyond that will be evaluated on a case-by-case basis. All decisions on damaged items are at Ultra Laundry’s discretion and are final.